Tuesday, April 24, 2007

When Priceless Turns Frustrating

I had the opportunity to taste some very fine wines from Chateau Montelena at J. Emerson. In fact, the two estate Cabernets retailed for about $100 and were divine. Indeed, priceless.

So how can a tasting this divine start out extremely frustrating?

Advertise that the tasting begins at 5: 00 PM and do not begin until 5:15 PM!

Much to the consternation of customers, staff, and the wine representative the owner/manager kept delaying the pouring until “more people arrived.” How does that make the rest of us feel? If you want to begin at 5:15 PM, then advertise the tasting as starting at 5:15 PM!

This is not the first time that the owner/manager has delayed an advertised tasting. It’s disappointing that a quality wine shop forgets that time is also a valuable commodity.

I do want to commend Matt who works at the shop. He chatted with customers while they were waiting and endeavored to hasten his employer as much as possible. Thank you, Matt.

No comments: